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Terms Conditions for Your Bajiok Account

These terms set out how you open and use an account with us, what eligibility checks we run, how deposits and withdrawals through bKash, Nagad and Rocket are processed, and what happens if a dispute arises.

Account eligibilityPayment processingWithdrawal rulesDispute resolutionPlatform use

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POLICY QUERIES

Contact Us About Terms Questions

If a clause in these terms is unclear, or if you need to update your registration details, reach out through any of the channels below. Our Bangladesh support team will walk you through account verification, payment disputes and eligibility checks. For withdrawal questions tied to bKash, Nagad or Rocket, have your transaction reference ready so we can trace the request.

TRANSPARENCY NOTES

How We Handle Your Account and Data

We collect registration data, payment details and device information to verify your identity, process transactions and comply with our regulatory obligations. Your password is hashed and your wallet transactions are logged. We retain account records as long as your registration is active, plus the period required by law after closure. You can request a copy of your account data or ask us to close your account and delete non-essential records by contacting support.

Identity Verification

We check your name, mobile number and payment wallet against our records before approving withdrawals. This step prevents duplicate accounts and protects your balance from unauthorized access. Verification usually takes a few minutes; complex cases may need extra documents.

Payment Security

Deposits through bKash, Nagad and Rocket are processed over encrypted channels. We do not store your wallet PIN or OTP. Each transaction is logged with a unique reference so you can trace it in your account history and match it to your mobile banking statement.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. You can block cookies in your browser, but some account features will not work without them. No cookie data is shared with third parties for advertising.

Data Requests

You have the right to see what personal data we hold, ask us to correct errors, or request deletion where the law permits. Contact support with your registered mobile number and we will walk you through the request process and the expected timeline.

Our Terms Framework and Jurisdiction Note

Bajiok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We operate Bajiok for adults in regions where the service is permitted under local law. You confirm you meet the minimum age requirement in your jurisdiction and that online gaming accounts are lawful where you access the platform. These terms are governed by the laws of

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the jurisdiction in which we are established, and any dispute will be resolved under that framework. We reserve the right to verify your identity, location and payment details before processing deposits or withdrawals. If you provide false information or attempt to open multiple accounts, we will
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suspend access and forfeit any balance tied to the duplicate registration. Deposits made through bKash, Nagad or Rocket are final once confirmed in your account wallet; refunds are not available for completed transactions. We will process withdrawal requests after identity and wallet verification is complete. Processing
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times depend on the payment method and the volume of pending requests. We do not guarantee specific payout windows. Bonuses, promotional credit and free-bet offers are subject to their own terms, which are published on the promo board at the time of the offer. You accept
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that game outcomes are determined by certified random-number generators or live dealer action and that we do not control or predict results. If you breach these terms—by using the platform while located in a restricted territory, by colluding with other account holders, or by exploiting technical
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errors—we will close your account and void any pending bets or withdrawals.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

You must meet the minimum legal age for online gaming in your jurisdiction. In most regions that is eighteen or twenty-one. We verify your date of birth during registration and will ask for proof if the details do not match our records.

No. One account per person. If we detect duplicate registrations tied to the same mobile number, payment wallet or device, we will suspend both accounts and forfeit any balance or bonus credit tied to the duplicate.

We only process withdrawals back to the wallet that made the deposit. If you fund your account from someone else's bKash, Nagad or Rocket, we will ask for extra verification before releasing any payout, and we may decline the withdrawal entirely.

Each bonus offer has its own expiry date and wagering requirement, published on the promo board when you claim it. If you do not meet the requirement before the deadline, the bonus and any winnings tied to it are removed from your balance.

Withdrawal requests are processed based on your registered location and payment method. If you access the platform from a region where the service is not permitted, we may freeze your account until you return to an eligible area and complete a new identity check.

Contact support with the game round ID and timestamp. We will pull the server log and the provider's record to verify the outcome. If a technical error affected the result, we will credit your account for the correct payout. Disputes must be raised within seven days of the round.

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